1. Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number
• Immigration-related Data: passport details, visa status, immigration history, and supporting documentation
• Other Personal Information you voluntarily provide through our website forms or communications
• Website and Usage Data: IP address, browser type, device information, pages visited (via cookies and analytics tools)

2. How We Collect Information

We collect personal information when you: -

Submit an enquiry or contact form - Use our services - Communicate with us via phone, email, or other means - Visit our website (automatically collected via cookies or analytics tools)

3. Why We Collect Your Information

We collect your information to: -

Provide immigration advisory services - Respond to your queries or requests - Complete legal and procedural obligations - Improve our website, services, and customer experience - Comply with regulatory requirements

4. Disclosure of Your Information

We may disclose your personal information to: -

Licensed immigration advisers or legal professionals - Our employees, contractors, or partners directly involved in service delivery - Government or regulatory bodies as required by law - Third-party service providers (e.g., cloud storage, CRM, email platforms) under strict confidentiality agreements.

We will not sell your personal information to third parties.

5. Storage and Security

We store your personal information securely using physical, electronic, and administrative safeguards to protect against loss, misuse, or unauthorised access.

If data is stored offshore (e.g., through cloud services), we ensure that the overseas provider has privacy safeguards consistent with the Privacy Act 2020.

6. Access and Correction

You have the right to: - Request access to personal information we hold about you - Request correction of that information if you believe it is inaccurate. Requests should be sent in writing to the contact details below. We may ask you to verify your identity before processing your request.

7. Cookies and Analytics

We may use cookies and third-party tools like Google Analytics to collect anonymised website usage data.

You can control or disable cookies through your browser settings, though doing so may affect your experience on our website.

8. Retention of Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: